Our Privacy Policy

Who are we

The South African Wine Cellar is a company incorporated in Singapore with registered number 202111240G.
This Privacy Policy, together with our Terms and any other documents referred to herein, sets out the basis for how any personal data disclosed by you or collected from you by us will be processed by us.

Please read the following carefully to understand our Privacy Policy.

What data do we collect?

When you purchase goods from the South African Wine Cellar, during the buying, selling, delivery and return processes, we will collect some personal information from you in line with the Personal Data Protection Act 2012 (https://sso.agc.gov.sg/Act/PDPA2012). The data we collect will include:

Identity Data: This includes first name, last name, username, title or similar identifier.
Contact Data: This includes billing address, delivery address, email address and telephone numbers.
Financial data: This includes payment methods, but it does not include your credit or debit card details, which we do not store.
Transaction Data: This includes details about payments to and from the South African Wine Cellar and other details of products and services you have purchased from us.
Technical Data: This includes internet protocol (IP) address, browser type, operating system and version.
Marketing and Communications Data: This includes your preferences in receiving marketing from the South African Wine Cellar and your communication preferences.

How do we store your data?

We follow industry best practices to ensure your data is not lost, accessed, disclosed or altered. Your data is stored using secure data storage and secured by a firewall.

The direct payment gateways used by the South African Wine Cellar comply with the standard Data Protection Laws. If you use one of the payment gateways to complete your purchase, the payment gateway will store your credit card data in an encrypted format as long as it is necessary to complete the purchase. After the purchase has been completed, your credit card data will be deleted.

How do you consent?

Before sending you any marketing material, the South African Wine Cellar will ask for express consent or provide you with an opportunity to say ‘no’.
If you are completing a transaction, placing an order, arranging for delivery of the wine or return of your purchases, the South African Wine Cellar infers that you have given us consent to collect and use your data for that specific purpose only.

How do you withdraw your consent?

After you have opted-in to receive marketing materials, if you change your mind and want your personal information removed from South African Wine Cellar’s database, please drop us an email at info@southafricanwinecellar.com. 

Age of consent

By accessing the South African Wine Cellar’s website, you affirm that you are at least 18 years old.

When may we disclose your data?

We reserve the right to disclose your personal information if required to do so by law or in case you breach our Terms.

How do third parties disclose your data?

Third-party providers will only collect such data that is necessary for the third-party provider to perform their services.

Please keep in mind that some third-party providers, such as payment gateways, have their own privacy policies over which we have no influence. It is also important to note that if a payment gateway is located outside of Singapore, your data will be processed not in accordance with Singaporean law, but in accordance with the laws where the payment gateway is located.

If you leave the South African Wine Cellar’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service. If you are redirected to a third-party website or application, we are not responsible for the privacy practices of that website or application, and it is your duty to familiarise yourself with the privacy policies of a said third party.

Changes to our privacy policy

This privacy notice was last updated on 1 June 2021.

We reserve the right to update this Privacy Policy from time to time. Changes to our Privacy Policy will take effect immediately upon posting to our website.

If any of the changes are significant, we will notify you thereof on our website or by emailing you.

It is important that the personal data we have about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Questions and contact information

If you would like to change any of your private data, if you have any questions, or if you wish to register a complaint, please email us at info@southafricanwinecellar.com.